Frequently Asked Questions

Do I need referral from my physician?

No. North Carolina is a direct access state for physical therapy services.

​Do you offer in-home visits?

Yes! This can be arranged to best meet the needs of each individual patient. It’s a perfect fit for life’s busy schedules!

Do you take my insurance?

Our office is considered out-of-network for all insurance companies. Therefore, our patients pay us directly for the services rendered at the time of the appointment. This allows us the ability to offer personalized care that directly relates to YOUR goals, not those of your insurance company. It also keeps us from having to limit the time or quality of treatment we provide each of our patients. This model allows the opportunity for things like longer evaluation and treatment sessions and in-home visits. We encourage you to contact your insurance company for both a quote on your physical therapy benefits and to receive a general claim form to send for reimbursement. Please see below for more information.

Can I set up a payment plan?

Payment is due in full at the time of service.

What can I expect at my first visit?

A one-on-one evaluation in a private room to determine your physical therapy plan of care

What should I wear?

Wear comfortable clothes that are easy to move in.

​How often will I come to physical therapy?

Although this is individualized to meet your needs, treatment typically occurs on a weekly or monthly basis for an average of 2-8 visits.

Can I come to my appointment if I am menstruating?

Yes! There are no contraindications to internal pelvic treatment while you are having your period. This will be a decision we will make together.

Is it safe to do physical therapy while I am pregnant?

Usually, yes. It is important to ask your medical provider about participation before scheduling an appointment.

Should I bring my spouse or partner?

This is the unique decision of each individual patient. Your spouse or partner is welcome to attend any or all sessions if you feel this will be beneficial to your care.

​Being out-of-network with insurance companies allows us to keep YOU, the patient, as the focus of YOUR care. We will work together as a team to in order to best achieve YOUR treatment goals. It allows us to offer extra personalized care like extended evaluation and treatment sessions, as well as in-home visits. This results in more comprehensive care, allowing for faster results over the course of fewer visits. Payment at the time of service allows the therapist to focus attention on providing high quality, patient centered care that is meaningful to YOU, the patient, while keeping administrative costs low. You may pay for services using actual cash, a check, HSA card, or a credit or debit card. ​

This model eliminates confusing patient bills by having set rates for evaluation and treatment sessions as opposed to variable rates based on the exact services provided that day, which can vary from visit to visit. The direct pay model eliminates this confusion and allows for clarity in decision making on the part of the patient and their provider. Documentation for evaluations, treatment visits, and progress notes are performed just like any physical therapy practice and comply with all legal requirements.

What steps are involved in submitting a claim to my insurance company?

The process is easier than you might think. Peak Pelvic Health Physical Therapy will provide you with an invoice at the time of service, and you may submit that invoice and receipt to your insurance company for reimbursement. The invoice will have all of the necessary information (business name and address, tax ID, national provider identification, license numbers, etc.) as well as the patient’s ICD-10 (diagnosis) and CPT (billing) codes. You may choose to submit bills following each visit, one time per month, or at any other interval, typically up to one year following your treatment visit.

Insurance Benefits Worksheet: Review the worksheet with your insurance company to make the most informed decisions about your access to care. Download File

Non-Discrimination Policy: ​This office appreciates the diversity of human beings and does not discriminate based on race, relgion, ability, marital status, sexual orientation, sex or gender identity.

Privacy Practice Information: We take the privacy of your medical information very seriously. Please review this document for more information. Download File

Cancellation + No-show policy: For appointments cancelled or changed with less than 24 hours notice, or for no-showing at the time of your appointment, you will be charged the full amount for your missed appointment.

Peak Pelvic Health Physical Therapy, LLC